Call us on: 0344 335 3450

Mon to Fri 8am - 8pm Sat & Sun 9am - 7pm

Request a brochure Pay your balance online

Your Frequently Asked Questions

Making your booking

How can I book my holiday?

What is included in the cost of my holiday?

How and when can I pay for my holiday?

What are the benefits of taking Personal Holiday Insurance and Cancellation Cover?

Can I take my pet on holiday with me?

Do you accept all male and female parties?

Do you provide for guests with accessibility needs?

Can we make a group booking?

Can I bring my touring caravan or tent?


Go back to top of page

After you have booked

When will I receive my booking confirmation?

Can I make changes to my booking?

Can I add extra guests to my booking?

What costs will be incurred if I cancel my booking?

What do I do if my contact details have changed?

Can I extend my holiday?


Go back to top of page

Getting to the park

Where can I find travel instructions to the park?


Go back to top of page

When you arrive at your holiday park

What time can I check into my accommodation?

What do I need to show at arrival in reception?

What happens if I arrive late?

Can our friends visit us while we are on holiday?


Go back to top of page

Tell me about my holiday home

What is included in my holiday home?

Do I need to take my own bed linen and towels with me?

Does the accommodation have pots/pans and crockery etc?

Can I request to be allocated to a specific area of the park?

Can I hire cots and high chairs?


Go back to top of page

Tell me about the parks facilities

Which holiday parks have swimming pools?

Will there be children’s clubs on park?

Do children have to be accompanied by adults during the children's clubs?

What entertainment can I expect on park?

Do your parks offer hire facilities, eg. bike hire?

Do your parks offer Wi-Fi internet access?

Do I have to pay to use the facilities?


Go back to top of page

When it's time to go... checking out

What time do I need to leave on my final day?

Is it possible to buy a holiday home on park?

Can I book my next holiday before I leave?


Go back to top of page

Other information

Where can I find out about working for Parkdean Holidays?

How can I order a brochure?

How can I receive information about special offers by email?

How can I contact you?


Go back to top of page

Parkdean Holiday Parks Limited. Registered in England and Wales: Registered number: 3864124
Registered Office: 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle, NE12 8ET