Parkdean

Call us on: 0844 335 3450

Mon to Fri 8am - 8pm Sat & Sun 9am - 7pm

Request a brochure Pay your balance online

Touring & Camping Cancellation Cover Terms

Summary of main terms for this cover are below.


Standard Deposit Payment


If you book within 10 weeks of your holiday start date, payment in full is required, more than 10 weeks and standard deposit payment is required as shown below. This payment does not include any Cancellation Cover. The payment is based on the total price of your holiday.

Your cancellation cover


If you made your booking 12 weeks or less before your holiday start date or you cancel your booking less than 10 weeks before your holiday start then:

If you cancel for a qualifying reason


(a)For bookings cancelled 6 or more weeks prior to your holiday start date then we will refund all your money (less the Cancellation Premium). (any other fees already on the booking will not be refunded)

(b)For bookings cancelled less than 6 weeks prior to your holiday start date then we will refund all your money (less the Cancellation Premium) and less a £40 administration charge. (any other fees already on the booking will not be refunded)

Qualifying reasons for cancellation


(a) Illness, death, injury or maternity of any member of your party (detailed by you at the time of booking), or

(b) Your redundancy or that of your spouse (qualifying for payment under the Redundancy Payments legislation), or

(c) Your unforeseen occupational posting in your present employment, or

(d) Fire, floods, subsidence or malicious damage, rendering your home uninhabitable, or

(e) The police requiring your presence following a burglary at your home or place of business or witness, or

(f) Jury service by you or your spouse, or

(g) Death or serious injury or illness of a close relative or the death of a business associate, partner or co-director

Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.

If you cancel without a qualifying reason


(a) For bookings cancelled more than 6 weeks prior to your holiday start date then you will forfeit your standard deposit but we will refund all other money paid (less the Cancellation Premium). (any other fees already on the booking will not be refunded)

(b) For bookings cancelled less than 6 weeks prior to your holiday start date then you will forfeit all monies paid and be liable for any outstanding balance on your holiday.

How to cancel


If you wish to cancel your holiday you must notify us in writing and emails should be sent to holidayadmin@parkdean-resorts.com. The date of the cancellation is the date we receive your letter or email and to ensure delivery we recommend all cancellations are sent by recorded delivery. Refunds are not given due to weather conditions. All extras are non-refundable.

 

Parkdean Holiday Parks Limited. Registered in England and Wales: Registered number: 3864124
Registered Office: 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle, NE12 8ET